Returns & Refunds
Thank you for shopping at Camfriq!
Returns for non-defective items will be treated on a case-by-case basis so please contact our Customer Experience team, who will be able to assist you further.
We make every effort through descriptions and images to correctly represent the items on sale at Campusmartarfiq.com. However, if you receive your item and decide that you would like to return it you must contact support@camfriq.com to arrange return authorization. Items returned without authorization will result in delayed processing. You have the right to cancel your order within the approved window set by the vendor's shop.
For hygiene purposes, we can only accept returns of underwear or lingerie if the item is faulty or the wrong item has been sent.
If you wish to cancel your order please contact us or call our customer support team on 0501 541 723.
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
1. Your item must be unused and in the same condition that you received it.
2. The item must be in the original packaging.
3. To complete your return, we require a receipt or proof of purchase.
NB: Only regular-priced items may be refunded; sale items cannot be refunded.
If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@camfriq.com and send your item to Camfriq, Kumasi, KNUST Branch.
Exempt Goods
The following are exempt from refunds:
- Gift cards
-Some health and personal care items
Partial refunds are granted (if applicable)
Any item not in its original condition ordamaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted to your bank account or mobile & camfriq wallets.
If you have done all of this and you still have not received your refund yet, please contact us at sales@camfriq.com or 0501541723
Shipping
Please do not send the product back to the manufacturer. It must be sent to the following Address (Camfriq, Kumasi, KNUST Branch)
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note, we cannot guarantee that we will receive your returned item.
Last Updated January 1, 2025